E-COMMERCE-WEBSITE

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  Blackwell

  Blackwell, Roger and Kristina, Stephan, Customers Rule ! Why the e-commerce honeymoon is over and where winning business go from here, Crown Business, New York, 2001

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  Dalgleish

  Dalgleish, Jody, Customer-Effective Websites – 17 Rules Every E-commerce Site Must Follow, Prentice Hall, Upper Saddle River, NJ, 2000.

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  Huizing

  Huizing, Klaas Jan and Taatgen, Wencke, Klantgerichte Websites – Een stappenplan voor ontwerp, vormgeving, PR en onderhoud van klantgerichte websites, A.W. Bruna Uitgevers BV, Utrecht, 1999.

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  Westerman

  Westerman, George, Bonnet, Didier and McAfee, Andrew, Leading Digital – Turning Technology into Business Transformation, Harvard Business Review Press, Boston, Massachusetts, 2014.

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