SERVICE MANAGEMENT
Showing all 4 results
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Berry
SERVICE MANAGEMENT Add to cartBerry, Leonard L., Discovering the Soul of Service – The Nine Drivers of Sustainable Business Success, The Free Press, New York, 1999.
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Mainwaring
SERVICE MANAGEMENT Add to cartMainwaring, Simon, We First – How Brands and Consumers Use Social Media To build a better world, Palgrave MacMillan, New York, 2011.
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Normann
SERVICE MANAGEMENT Add to cartNormann, Richard, Service Management, Wiley & Sons, New York, 1984.
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Zeithaml
SERVICE MANAGEMENT Add to cartZeithaml, V., Parasuraman, A., and Berry, L., Delivering Quality Service, The Free Press, New York, 1990.