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  D’Arco

  D’Arco, Mario, Presti, Letizia Lo, Marino, Vittoria, and Rescinity, Riccardo, ‘Embracing AI and Big Data in Customer Journey Mapping: From a Literature Review to a Theoritical Framework, Innovative Marketing, Volume 15, Issue 4, 2019, pp 102-115.

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  Dahringer

  Dahringer, Lee D., Frame, Charles D., Yau, Oliver and McColl-Kennedy, Janet, ?Consumer Involvement in Services: An International Evaluation?, in: Globalization of Consumer Markets – Structures and Strategies, eds. Hassan, S.S. and Kaynak, E., International Business Press, 1994b, pp. 143-159

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  Dalgleish

  Dalgleish, Jody, Customer-Effective Websites – 17 Rules Every E-commerce Site Must Follow, Prentice Hall, Upper Saddle River, NJ, 2000.

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  Damon

  Centola, Damon. Change: How to Make Big Things Happen. John Murray, 2022.

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  Daniels

  Daniels, H.A.M., Verkooijen, W.J.H. and Feelders, A.J., ‘Kennissystemen voor financiele diagnose: taak en modelperspectief’, in: Organisatie, Besturing en Informatie – Ontwikkeling van Theorie en Praktijk, eds. Oonincx, J.A.M., Ribbers, P.M.A. and Takkenberg, C.A.Th., Samson Bedrijfsinformatie, Alphen a/d Rijn-Diegem, 1996, pp. 307-330.

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