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  Wyner

  Wyner, Gordon A., ‘Customer Selection – Attracting the Right Customers for Your Business Design’, Marketing Research, Spring 2000, pp. 42- 44.

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  Yadav

  Yadav, Surya B. and Khazanchi, Depak, ‘Subjective understanding in strategic decision making – an information systems perspective’, Decision Support Systems 8, 1992, pp. 55-71

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  Yakovlev

  Yakovlev, Andrey, Industrial Enterprises in the Markets – New Marketing Relations, Status and Perspectives of Competition, Technical Report WP-096-048, International Institute for Applied System Analysis, Austria, May 1996.

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  Yan

  Yan, Gloria, Paradi, Joseph C. and Bhargava, Suneel, ‘Banking on the Internet and its applications’, …

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  Yankee Group

  Yankee Group, ‘Communication, Colloboration, Coordination: The Three C’s of Workgroup Computing’, YankeeWatch, Vol. 3, No.3, March 1995, available at http://www.collabra.com/articles/yankee.html

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