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    Hanson

    Hanson, Stephen Jose and Pratt, Lorien Y., ‘Comparing Biases for Minimal Netwprk Construction with Back-Propagation’

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    Hanson

    Hanson, Ward, Principles of Internet Marketing, South-Western College Publishing – Thomson Learning, Cincinnati, 2000.

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    Hart

    Hart, Christopher W.L., Heskett, James L. and Earl Sasser, W., ?The Profitable Art of Service Recovery?, Harvard Business Review, July-August 1990, pp. 148-156

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    Hart

    Hart, Paul J. and Saunders, Carol S., ‘Emerging Electronic Partnerships: Antecedents and Dimensions of EDI Use from the Supplier’s Perspective’, Journal of Management Information Systems, Spring 1998, Vol. 14, No. 4, pp. 87-111.

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    Hart

    Hart, Harmen ‘t, Dijk, Jan van, Goede, Martijn de, Jansen, Wim, Teunissen, Joop, Onderzoeksmethoden, 3de herziene druk, Boom, Amsterdam, 1996.

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