Boulding, William, Kalra, Ajay, Staelin, Richard and Zeithaml, Valarie A., ‘A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions’, Journal of Marketing Research, Vol. XXX, February 1993, pp. 7-27.
Boulding
€0.01
Boulding, William, Kalra, Ajay, Staelin, Richard and Zeithaml, Valarie A., ‘A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions’, Journal of Marketing Research, Vol. XXX, February 1993, pp. 7-27.
€0.01
Boulding
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