Cross, Richard and Smoth, Janet, Customer Bonding – Pathway to Lasting Customer Loyalty, NTC Business Books, Chicago, 1995.

Cross

€0.01

Dimensions 254 cm

Reviews

There are no reviews yet.

Be the first to review “Cross”

Your email address will not be published. Required fields are marked *

Related products

  • Add to cart

    Naumann

    Naumann, Earl and Giel, Kathleen, Customer Satisfaction Measurement and Management – Using the Voice of the Customer, Thomson Executive Press, 1995.

    CUSTOMER EXPERIENCE + CUSTOMER VALUE Add to cart
  • Add to cart

    Anton

    Anton, J., Customer Relationship Management – Making Hard Decisions with Soft Numbers, Prentice Hall, New Jersey, 1996.

    CUSTOMER EXPERIENCE + CUSTOMER VALUE Add to cart
  • Add to cart

    Rust

    Rust, Roland T., Zeithaml, Valerie A. and Lemon, Katherine N., Driving Customer Equity – How Customer Life Time Value is Reshaping Corporate Strategy, The Free Press, New York, 2000.

    CUSTOMER EXPERIENCE + CUSTOMER VALUE Add to cart
  • Add to cart

    Blattberg

    Blattberg, Robert C., Getz, Gary and Thomas, Jacquelyn S., Customer Equity – Building and Managing Relationships as Valuable Assets, Harvard Business School Press, Boston, Massachusetts, 2001.

    CUSTOMER EXPERIENCE + CUSTOMER VALUE Add to cart
  • Add to cart

    Peppers

    Peppers, Don, Experience – What, How and Why Now, Teletech, 2016

    CUSTOMER EXPERIENCE + CUSTOMER VALUE Add to cart
PlaceholderCross
€0.01
Scroll to Top