Siegel, David, Futurize Your Enterprise: Business Strategy in the Age of the E-customer, John Wiley & Sons, 1999. In dutch: Op weg naar de toekomst – Bedrijfsstrategie in het tijdperk van de e-klant, Scriptum, Schiedam, 2001.
Seybold, Patricia B. and Marshak, Ronni T., Customers.com – How To Create a Profitable Business Strategy for the Internet and Beyond, Random House, Time Business, New York, 1998.
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