Hart, Christopher W.L., Heskett, James L. and Earl Sasser, W., ?The Profitable Art of Service Recovery?, Harvard Business Review, July-August 1990, pp. 148-156
Hart
€0.01
Hart, Christopher W.L., Heskett, James L. and Earl Sasser, W., ?The Profitable Art of Service Recovery?, Harvard Business Review, July-August 1990, pp. 148-156
€0.01
Hart
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