Heskett, James L., Jones, Thomas O., Loveman, Gary W., Sasser, W. Earl, Schlesinger, Leonard A., ?Putting the Service-Profit Chain to Work?, Harvard Business Review, March-April 1994, pp.164-173
Heskett
€0.01
Heskett, James L., Jones, Thomas O., Loveman, Gary W., Sasser, W. Earl, Schlesinger, Leonard A., ?Putting the Service-Profit Chain to Work?, Harvard Business Review, March-April 1994, pp.164-173
€0.01
Heskett
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