Johnston, R. an Kong, X., ‘The Customer Experience: a Roadmap for Improvement’, Managing Service Quality, (21) 1, 2011, pp. 5-24.

Johnston

€0.01

Dimensions 19 cm

Reviews

There are no reviews yet.

Be the first to review “Johnston”

Your email address will not be published. Required fields are marked *

Related products

  • Add to cart

    Herstatt

    Herstatt, C. and von Hippel, E., ‘Developing New Products via the Lead User Method: a Case Study in a Low-tech Field’, Journal of Product Innovation Management, 9:3, September 1992, 213-221.

    Uncategorized Add to cart
  • Add to cart

    Hoptroff

    Hoptroff, Richard G., ‘The Principles and Practice of Time Series Forecasting and Business Modelling Using Neural Nets’, Neural Computing Applications, Vol. 1, No. 1, 1992.

    Uncategorized Add to cart
  • Add to cart

    Haeckel

    Haeckel, Stephan H., ‘Managing the information-intensive firm of 2001’, in: The Marketing Information Revolution, eds. Blattberg, R.C., Glazer, R. and Little, J.D.C., Harvard Business School Press, Boston, Massachusetts, 1994.

    Uncategorized Add to cart
  • Add to cart

    Ing

    Ing, David, and Mitchell, Andrew A., ‘Point-of-Sale data in consumer goods marketing: transforming the art of marketing into the science of marketing’, in: The Marketing Information Revolution, eds. Blattberg, R.C., Glazer, R. and Little, J.D.C., Harvard Business School Press, Boston, Massachusetts, 1994.

    Uncategorized Add to cart
  • Add to cart

    Guadagni

    Guadagni, Peter M. and Little, John D.C., ‘When and what to buy: a nested logit model of Coffee purchase’, Sloan School of Management Working Paper 1919-87, MIT, Cambridge, Massachusetts, 1987.

    Uncategorized Add to cart
PlaceholderJohnston
€0.01
Scroll to Top