Jones, Thomas O. and Sasser, Earl W., ‘Why Satisfied Customer Defect’, Harvard Business Review, November-December 1995, pp. 90-99.
Jones
€0.01
Jones, Thomas O. and Sasser, Earl W., ‘Why Satisfied Customer Defect’, Harvard Business Review, November-December 1995, pp. 90-99.
€0.01
Jones
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