Peppers, Don, Experience – What, How and Why Now, Teletech, 2016
€0.01
There are no reviews yet.
Your email address will not be published. Required fields are marked *
Your review *
Name *
Email *
Save my name, email, and website in this browser for the next time I comment.
Δ
Watkinson, Matt, The Ten Principles Behind Great Customer Experiences, Pearson, Harlow, 2013.
Naumann, Earl and Giel, Kathleen, Customer Satisfaction Measurement and Management – Using the Voice of the Customer, Thomson Executive Press, 1995.
Blattberg, Robert C., Getz, Gary and Thomas, Jacquelyn S., Customer Equity – Building and Managing Relationships as Valuable Assets, Harvard Business School Press, Boston, Massachusetts, 2001.
Jankovic, Alexandra, and Voskes, Tom, Make Disruption Work – A CEO Handbook for Digital Transformation, SparkOptimus, 2018.
Cross, Richard and Smoth, Janet, Customer Bonding – Pathway to Lasting Customer Loyalty, NTC Business Books, Chicago, 1995.
Peppers
Reviews
There are no reviews yet.