Pijl, G.J. van der, Haperen, F. van, ‘Kwaliteit van IT-dienstverlening volgens de klant’, in: Organisatie, Besturing en Informatie – Ontwikkeling van Theorie en Praktijk, eds. Oonincx, J.A.M., Ribbers, P.M.A. and Takkenberg, C.A.Th., Samson Bedrijfsinformatie, Alphen a/d Rijn-Diegem, 1996, pp. 229-245.

Pijl

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