Zeithaml, Valarie A., Berry, Leonard L. and Parasuraman, A., ‘The Behavioral Consequences of Service Quality’, Journal of Marketing, Vol. 60, April 1996, pp. 31-46
Zeithaml
€0.01
Zeithaml, Valarie A., Berry, Leonard L. and Parasuraman, A., ‘The Behavioral Consequences of Service Quality’, Journal of Marketing, Vol. 60, April 1996, pp. 31-46
€0.01
Zeithaml
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