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  Tapscott

  Tapscott, Don and Caston, Art, Paradigm Shift – The New Promise of Information Technology, McGraw-Hill, New York 1993.

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  Tapscott

  Tapscott, Don, Lowy, Alex, Ticoll, David and Klym, Natalie, Blueprint to the Digital Economy – Creating Wealth in the Era of E-business, McGraw-Hill, 1998.

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  Tavakolian

  Tavakolian, Hamid, ‘Linking the Information Technology Structure with Organizational Competitive Strategy: A Survey’, MIS Quaterly, September 1989, pp. 309-315

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  Tax

  Tax, Stephen S. and Brown, Stephen W., ‘Recovering and Learning from Service Failure’, Sloan Management Review, Fall 1998, pp. 75-88.

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  Taylor

  Taylor, Jim, Wacker, Watts end Means, Howard, The 500 Year Delta – What Happens After What Comes Next, Capstone Publishing Limited, Oxford, 1997

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