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  Teixeira

  Teixeira, Jorge, Patricio, Lia, Nunes, Nuno J., Nobrega, Leonel, Fisk, Raymond P., and Constantine, Larry, “Customer Experience Modeling: from customer experience to service design”, Journal of Service Management, Vol. 23, No. 3, 2012, pp. 362-376.

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  Tenenbaum

  Tenenbaum, Jay M., Chowhry, Tripatinder S. and Hughes, Kevin, ‘Eco System: Commerciele Architectuur op het Internet’, IT Management [Select], Vol. 3, 1998, pp. 59-66, ook ‘Eco System: An Internet Architecture’, Computer, May 1997, pp. 48-55.

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  Tersine

  Tersine, Richard and Harvey, Michael, ‘Global Customerization of Markets Has Arrived’, European Management Journal, Vol. 16, No. 1, February 1998, pp. 79-90.

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  Teye

  Teye, C.W. ten, ‘De toepassing van een EIS systeem in de praktijk’, Novi Conferentie, Amsterdam, 11 maart 1993.

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  Thackara

  Thackara, John, In the Bubble – Designing in a complex world, MIT Press, Massachusetss, 2006.

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