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  Boukema

  Boukema, C.A. en Dorresteijn, A.F.M., De Juridische Organisatie van de Onderneming, Fiscale Studieseries No. 21, 2de druk, FED, Deventer, 1986

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  Boulding

  Boulding, William, Kalra, Ajay, Staelin, Richard and Zeithaml, Valarie A., ‘A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions’, Journal of Marketing Research, Vol. XXX, February 1993, pp. 7-27.

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  Boulding

  Boulding, William, ‘Understanding Managers’ Strategic Decision Making Process’, Marketing Letters, Vol. 5, October 1994, pp. 413-426.

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  Boumans

  Boumans, Marcel, ‘Built-in Justification’, in: Models as Mediators – Perspectives on Natural and Social Science, eds. Morgan, Mary S. and Morrison, Margaret, Cambridge University Press, Cambridge, 1999, pp. 66-98.

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  Bouwman

  Bouwman, Harry, Hertog, Pim den and Holland, Christiaan, ‘Measuring E-Commerce’, in: E-Commerce, Trends in Communication, eds. Saanen, Yvo, European Institute for the Media, Boom Publishers, Amsterdam, 2000, pp. 13-36.

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