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    Hakansson

    Hakansson, H. and Snehota, I., ‘No Business is an Island: The Network Concept of Business Strategy’, Scandinavian Journal of Management, Vol. 4, No. 3, 1989, pp. 187-200.

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    Halem

    Halem, C. van, ‘EIS in alle smaken’, Novi Conferentie, Amsterdam, 11 maart 1993.

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    Hall

    Hall, Curtis, ‘Neural Net Technology: Ready for Prime-Time ?’, IEEE Expert, December 1992, pp. 2-4.

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    Halvorsrud

    Halvorsrud, Ragnhild, Kvale, Knut and Folstad, Asbjorn, ‘Improving Service Quality through Customer Journey Analysis’, Journal of Service Theory and Practice, Vol. 26, No. 6, pp/ 840-867, 2016.

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    Halvorsrud

    Halvorsrud, R., Mannhardt, F., Prillard, O. and Boletsis, C., Customer Journeys and Process Mining – Challenges and Opportunities, ITM Web of Conferences, 62, Article 05002, 2024

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