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  Sun

  Sun, Baohong, Li, Shibo, and Zhou, Catherine, “Adaptive Learning and Proactive Customer Relationship Management”, Journal of Interactive Marketing, Vol. 20, No. 3-4, 2006, pp. 82-96.

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  Suomi

  Suomi. Reima, ‘Inter-Organizational Information Systems as Company Resources’, Information & Management, 15, 1988, pp. 105-112

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  Sviokla

  Sviokla, John J., ‘ Knowledge Workers and Radically New Technology’, Sloan Management Review, Summer 1996, pp. 25-40.

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  Swanson

  Swanson, G.A., Bailey, Kenneth D. and Miller, James Grier, ‘Entropy, Social Entropy and Money: A Living Systems Theory Perspective’, Syst. Res. Behav. Sci. Vol. 14, No. 1, 1997, pp. 45-65.

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  Sweeney

  Sweeney, Jillian C., Soutar, Geoffrey, N. and Johnson, Lester W., ‘Servicekwaliteit en waardeperceptie in de detailhandel – Een vergelijking van twee modellen’, MarktSelect, 5, 1997, pp. 15-29.

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