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    Cross

    Cross, Richard and Smith, Janet, Customer Bonding – Pathway to lasting customer loyalty, NTC Publishing Group, Lincolnwood, Illinois USA, 1995.

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    Cross

    Cross, John, ‘IT Outsourcing: British Petroleum’s Competitive Approach’, in: Harvard Business Review on The Business Value of IT, Harvard Business School Press, Boston, 1999, pp. 83-106.

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    Crowston

    Crowston, Kevin, ‘A Taxonomy of Organizational Dependencies and Coordination Mechanisms’, ….., October 1994.

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    Crowston

    Crowston, Kevin, ‘Electronic Communication and New Organizational Forms: A Coordination Theory Approach’, Unpublished Paper, School of Business Administration, University of Michigan

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    Crutchfield

    Crutchfield, J.P., ‘Knowledge and Meaning… Chaos and Complexity’, in: Modelling Complex Phenomena, eds. Lam, L and Naroditsky, V., Springer-Verlag, Berlin, 1992, pp. 66-101

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