CUSTOMER RELATIONSHIP MANAGEMENT + CUSTOMER FACING TECHNOLOGY

  • Leeuwe

    Leeuwe, Xavier van, Lindsay, Matt, Peppel, Matthijs van de, De Relatie Economie – Breng data tot leven en bouw waardevolle klantrelaties, Business Contact, Amsterdam, 2017

    CUSTOMER RELATIONSHIP MANAGEMENT + CUSTOMER FACING TECHNOLOGY Add to cart
  • Leonard

    Leonard, Andrew, Bots: The origin of new species, First Edition, Hardwired, 1997.

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  • Newell

    Newell, Frederick, Why CRM doesn’t work – How to win by letting customers manage the relationship, Kogan Page, London, 2003.

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  • Peppers

    Peppers, Don and Rogers, Martha, The One to One Future, Building Relationships One Customer at the Time, Bantam Doubleday Dell Publishing Group Inc., New York, 1993.

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  • Peppers

    Peppers, Don and Rogers, Martha, Enterprise One to One – Tools for Competing in the Interactive Age, Currency Doubleday, New York, 1997.

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