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  • Johnston

    Johnston, Russel H. And Vitale, Michael R., ‘Creating Competitive Advantage With Interorganizational Information Systems’, MIS Quaterly, June 1988, pp. 153-167.

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  • Johnston

    Johnston, R. an Kong, X., ‘The Customer Experience: a Roadmap for Improvement’, Managing Service Quality, (21) 1, 2011, pp. 5-24.

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  • Johnston

    Johnston, R. an Kong, X., “The customer experience: a road-map for improvement”, Managing Service Quality, Vol. 21, No. 1, 2011, pp. 5-24.

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  • Jones

    Jones, Terry and Forrest, Stephanie, ‘Genetic Algorithms and Heuristic Search’, International Joint Conference on Artificial Intelligence, 1995

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  • Jones

    Jones, Jack William, ‘The Structure of Executive Information Systems: An Exploratory Analysis’, Decision Sciences, Vol. 17, 1986, pp. 220-249

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