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  Kaplan

  Kaplan, Robert S. and Norton, David P., ?Using the Balanced Scorecard as a Strategic Management System?, Harvard Business Review, January-February 1996, pp. 75-85

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  Karimi

  Karimi, Jahangir, Somers, Toni M. and Gupta, Yash P., ‘Impact of Information Technology Management Practices on Customer Service’, Journal of Management Information Systems, Vol. 17., No.4, Spring 2001, pp. 125-158.

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  Karunanithi

  Karunanithi, N., Whitley, D. And Malaiya, Y.K., ‘Using Neural Networks in Reliability Prediction’, IEEE Software, July 1992, pp. 53-59.

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  Kashani

  Kashani, Kamran, ‘Marketing Futures: Priorities For a Turbulent Environment’, Longe Range Planning, Vol. 28, No. 4, 1995, pp. 87-98.

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  Katahira

  Katahira, Hotaka and Yagi, Shigeru, ‘Marketing Information Technologies in Japan’, in: The Marketing Information Revolution, eds. Blattberg, R.C., Glazer, R. and Little, J.D.C., Harvard Business School Press, Boston, Massachusetts, 1994, pp. 306-327.

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