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    Keen

    Keen, Peter G.W., ‘Value Analysis: Justofying Decision Support Systems’, in: Decision Support Systems – Putting Theory into Practice, eds. Sprague, R.H. abd Watson, Hugh H., Prentice Hall, pp. 48-64

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    Keen

    Keen, Peter G.W., Concurrentiebeleid en Informatietechnologie – Creeren van concurrentievoordelen met behulp van informatiesystemen, De Management Bibliotheek, Amsterdam, 1991.

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    Keen

    Keen, Peter G.W. and Scott Morton, Michael S., Decision Support Systems – An Organizational Perspective, Addison-Wesley, Reading, Massachusetts, 1978.

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    Kellogg

    Kellogg, Deborah L. and Chase, Richard B, ‘Constructing an Empirically Derived Measure for Customer Contact’, Management Science, Vol. 41, No. 11, November 1995, pp. 1734- 1749.

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    Kelly

    Kelly, Sean, Datawarehousing – The Route to Mass Customisation, John Wiley & Sons, New York, 1997.

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