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  Ngai

  Ngai, E.W.T., Xiu, Li, and Chau, D.C.K., ‘Application of Data Mining Techniques in Customer Relationship Management: A Literature Review and Classification’, Expert Systems with Applications, Vol 36, 2009, pp. 2592-2602

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  Nguyen

  Nguyen, L. and Swatman, P.A., ‘Managing the Requirements Process’, Journal Requirements Engineering, Vol. 8, No. 1, Februari 2003, pp. 55-68

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  Nicolaou

  Nicolaou, Andreas I., ‘Social Control in Information Systems Development’, Information Technology & People, Vol. 12, No. 2, 1999, pp. 130-146.

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  Nicovich

  Nicovich, Stef, and Cornwell, Bettina T., ‘An Internet Culture ?: Implications for Marketing’, Journal of Interactive Marketing, Vol. 12, No. 4, Autumn 1998, pp.22-33.

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  Nielen

  Nielen, S., ‘Over flexibiliteit’, in: Organisatie, Besturing en Informatie – Ontwikkeling van Theorie en Praktijk, eds. Oonincx, J.A.M., Ribbers, P.M.A. and Takkenberg, C.A.Th., Samson Bedrijfsinformatie, Alphen a/d Rijn-Diegem, 1996, pp. 53-68.

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