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    Bolton

    Bolton, Michele Kremen, ?Imitation versus Innovation: Lessons to be Learned from the Japanese?, Organizational Dynamics, Winter 1993, pp. 30-45

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    Bolton

    Bolton, Ruth N., Kannan, P.K., and Bramlett, Matthew D., ‘Implications of Loyalty Program Membership and Service Experiences for Customer Retention and Value’, Journal of the Academy of Marketing Science, Vol. 28, No. 1, 2000, pp. 95-108.

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    Bontcheva

    Bontcheva, Kalina and Cunningham, Hamish, ‘The Semantic Web: A New Opportunity and Challenge for Human Language Technology’, Online paper, ResearchGate, October 2003.

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    Borch

    Borch, Odd J. and Hartvigsen, Gunnar, ‘Knowledge-based Systems for Strategic Market Planning in Small Firms’, Decision Support Systems, Vol. 7, 1991, pp. 145-157

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    Boreel

    Boreel, M. en Franken, P., Gevangen tussen verleden en toekomst – Legacysystemen in het Informatietijdperk, IQUIP, Verkenningsinstituut Nieuwe Technologie, October 1997.

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