Brown, Stephen, Marketing – The Retro Revolution, Sage Publications, London, 2001.
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Nilson, Torsten H., Chaos Marketing – How to win in a turbulent World, McGraw-Hill Book Company, London, 1995.
‘Sales and Marketing Planning and Analysis for the Enterprise’, An Arbor Software White Paper, 1996
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Berry, L.L. and Parasuraman, A., Marketing Services, The Free Press, New York, 1991.
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