Hart, Susan, eds., Marketing Changes, Thomson Learning, London, 2003.
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Bonoma, Thomas V., The Marketing Edge, The Free Press, New York, 1985.
Alberts, G.P., ‘Relatiemarketing introduceert techniek in marketingcommunicatie’, Bedrijfskundig Vakblad, 7de jaargang, nr 2, april 1995, pp.21-25
Dupuy, Francois, The Customer?s Victory – From Corporation to Co-operation, Indiana University Press, Bloomington, Indiana, 1999.
Bagozzi, R.P., ‘Reflections on Relationship Marketing in Consumer Markets’, Journal of Academy of Marketing Science, Vol. 23, No. 4, 1995, pp. 272-277.
Brown, Stephen, De Marketing Code, Scriptum Management, Schiedam, 2006.
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